Shipping & Returns

Shipping

All apparel items will be for preorder, which means these items aren't ready to ship out yet, despite what shipping date you may see at checkout. Preorders will take around 3 weeks to process and ship after the preorder date closes. After your item has shipped, please allow 3-5 business days for your package to be delivered. Thank you for your patience!

Once your order is picked up by the mail carrier, I am no longer responsible for any shipping issues/errors with arrival times. I am not responsible for lost or stolen packages. You will receive an email confirmation when you placed your order. You will then receive a tracking number once your order has shipped. Please check that all shipping/billing addresses are correct before purchase.

I do ship internationally! All customs and duty fees are the customer's responsibility to pay.

If you have entered your information incorrectly on your order, please email heybrecreativestudio@gmail.com. 

If you order digital items, they will be emailed to you. If you do not receive an email with your digital items, please email me.

Returns

At this time I do not offer returns, refunds or exchanges. But if you have any other issues with your order, please reach out to me at heybrecreativestudio@gmail.com.